LEAN GROWTH SERVICES

Terms of Service

Effective Date: March 1, 2025

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client") and Brizendine Financial LLC/DBA Lean Growth Services ("LGS," "we," "us," or "our"), a Michigan limited liability company located in Kalamazoo, Michigan. By engaging our services, signing a service agreement, or using any LGS platform, software, or communication system, you agree to be bound by these Terms.

If you do not agree to these Terms, do not use our services.

2. Description of Services

Lean Growth Services provides revenue infrastructure, marketing automation, and financial advisory services to local service businesses, including but not limited to:

  • Missed call auto text-back and lead capture automation

  • Google review request automation

  • CRM setup and pipeline management

  • Website design and deployment

  • Google Ads management and local SEO

  • Revenue dashboard and KPI reporting

  • Monthly advisory and growth consulting

  • Lean bookkeeping and financial intelligence services

Specific services delivered to each Client are outlined in the applicable Service Agreement or Statement of Work executed between LGS and Client.

3. SMS Messaging & Communications Consent

3.1 Consent to Receive Messages

By providing a phone number and engaging LGS services, you consent to receive SMS and MMS messages from LGS and from automated systems deployed on your behalf through the LGS platform. These messages may include:

  • Service updates and appointment confirmations

  • Automated lead follow-up messages sent on your behalf to your customers

  • Review request messages sent to your customers

  • Billing and account notifications

  • Marketing communications (where separately consented)

3.2 Message Frequency

Message frequency varies based on your service tier and activity level. You may receive up to several messages per week depending on lead volume and automation activity.

3.3 Opt-Out

You may opt out of SMS communications at any time by replying STOP to any message. After opting out, you will receive one confirmation message and no further SMS communications. Note that opting out of SMS may affect the delivery of certain service features.

3.4 Message & Data Rates

Message and data rates may apply. LGS is not responsible for any charges imposed by your mobile carrier.

3.5 Your Customers' Consent

By using LGS automation services to contact your customers via SMS, you represent and warrant that you have obtained all necessary consents from your customers to receive automated text messages. You are solely responsible for ensuring your customer communication practices comply with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and all applicable federal, state, and local laws.

4. Fees, Billing & Payment

4.1 Retainer Fees

LGS services are billed on a monthly retainer basis as specified in your Service Agreement. Fees are due on the first day of each billing cycle. Current service tiers are:

  • Foundational Clarity: $1,000/month

  • Intentional Growth: $2,000/month

  • Leverage & Alignment: $3,500/month

  • Entry Automation Package: $297/month

LGS reserves the right to modify pricing with thirty (30) days written notice to Client.

4.2 Bookkeeping Services

Lean Bookkeeping services are quoted individually based on transaction volume and scope. A one-time onboarding fee of $500 applies to all new bookkeeping clients.

4.3 Late Payments

Invoices not paid within ten (10) days of the due date are subject to a 1.5% monthly late fee. LGS reserves the right to suspend services for accounts more than fifteen (15) days past due.

4.4 Refunds

All fees are non-refundable unless otherwise specified in writing by LGS. Cancellation of services does not entitle Client to a refund of fees already paid.

5. Term & Cancellation

Services are provided on a month-to-month basis unless a longer term is specified in the Service Agreement. Either party may cancel services with thirty (30) days written notice sent to the contact information provided in the Service Agreement.

Upon cancellation, Client retains ownership of all data, contacts, and content within their account. LGS will provide reasonable assistance in data export for up to fifteen (15) days following cancellation.

6. Client Responsibilities

Client agrees to:

  • Provide accurate and complete business information required to deliver services

  • Respond to LGS communications in a timely manner

  • Ensure all customer contact lists provided to LGS have been lawfully obtained

  • Maintain accurate CRM data and pipeline information

  • Provide access to necessary accounts, platforms, and tools as reasonably required

  • Comply with all applicable laws in connection with use of LGS services

7. Intellectual Property

All proprietary systems, workflows, dashboard templates, methodologies, and software developed by LGS remain the exclusive intellectual property of Lean Growth Services LLC. Client is granted a limited, non-exclusive license to use LGS systems solely for their own business operations during the term of the Service Agreement.

Content created specifically for Client (including website copy, ad creative, and reports) becomes Client property upon full payment of all outstanding fees.

8. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive business information disclosed during the course of the engagement. LGS will not share Client financial data, customer lists, or business performance data with third parties except as required to deliver contracted services or as required by law.

9. Disclaimer of Warranties

LGS services are provided "as is." While we strive to deliver measurable results, LGS does not guarantee specific revenue outcomes, lead volumes, ROI figures, or business results. Marketing and advertising performance depends on numerous factors outside LGS's control including market conditions, competition, and Client follow-through.

10. Limitation of Liability

To the maximum extent permitted by law, LGS's total liability to Client for any claim arising under or related to these Terms or any Service Agreement shall not exceed the total fees paid by Client to LGS in the three (3) months preceding the claim. LGS shall not be liable for any indirect, incidental, consequential, or punitive damages.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Michigan. Any disputes arising under these Terms shall be resolved through binding arbitration in Kalamazoo County, Michigan, in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction.

12. Modifications to Terms

LGS reserves the right to update these Terms at any time. Clients will be notified of material changes via email at least fourteen (14) days prior to the effective date. Continued use of LGS services after the effective date constitutes acceptance of the updated Terms.

13. Contact Information

For questions regarding these Terms of Service, please contact:

Brizendine Financial LLC/DBA Lean Growth Services

Kalamazoo, Michigan

Email: info@leangrowthservices.com

Phone: (269) 998-0170

Website: leangrowthservices.com